Terms & Conditions
By purchasing a Letterland Studio Semi-Custom Collection Suite, you acknowledge and agree to the Terms & Conditions outlined below.
Our designs are thoughtfully created, and all elements are intentionally selected to create the best overall design. We do not offer any major changes to the design layouts featured in our Semi-Custom Collection. When choosing your Semi-Custom suite design, we recommend paying special attention to the wording layout. For example, if you would like to include your parents’ names, choose a suite design that features this wording layout.
We recommend carefully reviewing your proofs for any spelling errors or inaccuracies prior to giving your final approval. We cannot make additional changes once your item has been approved for printing and is in production.
Any requests outside of the options available within our online ordering forms will require a customization request. This allows you to choose custom ink colors, various typography styles, paper colors, and print methods. Please contact us here for any customization requests.
Our handmade papers are made entirely by hand – therefore, there may be size, shape and color variations from piece to piece. We consider handmade paper imperfections to be a part of the paper's unique charm.
The hand-crafted nature of letterpress printing creates slight variations from one printed piece to the next. Any slight irregularities are not flaws, but rather the result of the artisanal process of working with a century-old antique printing press. Letterpress inks are transparent, meaning that the paper color beneath will show slightly through the print. This creates the soft, matte appearance we love! We strive to represent the colors shown on our website as accurately as possible, but we cannot guarantee that the printed color will look exactly like the screen color.
Our calligraphy is handwritten; please note that there will be slight letter form and placement variances throughout. Names, words, or phrases will vary depending on the letters and length. Each hand addressed envelope will vary depending on the letters, the length and arrangement of names, street names, city, and province/state name lengths.
We cannot guarantee that the papers, envelopes, or embellishments displayed on our website will be available from our suppliers, particularly during peak seasons. If your selections are unavailable, we will notify you and present you with alternative options of the same quality. To ensure paper availability for our Semi-Custom clients, we work with several paper suppliers whose product aesthetic may vary slightly from the example photos on our website.
Our services are offered on a first come, first served basis. Occasionally, we may become fully booked and unable to accept new orders. We recommend placing your order as early as possible to secure your place in our production schedule. In the event that an order is placed that we are unable to fulfill, a refund will be given.
Once your order is placed and your content has been collected, we will follow up within 5 to 7 business days with a digital proof of your selected invitation suite. One round of revision is included after the delivery of the initial digital proof. This revision round can include minor text changes and minor calligraphy adjustments. Minor calligraphy adjustments do not include complete rewrites or calligraphy style selection changes. If additional revision rounds are required, they are charged at $125 per additional round. It is important to consider that design revisions and/or delays in feedback may affect production time and possibly delay your order.
Once your digital proof has been approved, production begins right away. We will follow up when production is completed and your goods are ready to ship. Please use the listed timelines below to estimate your expected completion timeline.
Digital Printing Timeline
Digitally printed stationery takes approximately 3 to 4 weeks upon approval, plus shipping.
Foil & Letterpress Timeline
Foil and Letterpress printed stationery takes approximately 4 to 6 weeks upon approval, plus shipping.
Timelines increase by 1 to 2 weeks if calligraphy addressing, ribbon or other embellishments are included in your order.
Pricing on our website represents the full retail price in CAD and does not include applicable taxes. All prices listed on our website are subject to change without notice. In the event that items on the website are priced incorrectly, we retain the right to cancel and refund any orders placed for the products listed at the incorrect price.
Purchases are shipped via Canada Post or FedEx with standard delivery times within 3 to 10 business days depending on your location. Be sure to note that orders may be charged a tax or tariff upon entry to your country. Any customs and import taxes that may apply will be the customer's responsibility.
Depending on the end weight of your order, additional shipping charges may apply and will be invoiced separately prior to shipping your order. All FedEx packages include a shipment tracking number, but once your items are shipped, we have no control over the progress of your shipment and only have access to the shared tracking details. We are not responsible and may not be held liable for any losses, damages or delays due to shipping. We recommend ordering your paper goods as early as possible to allow for transport and customs in your country.
If you require express shipping, a separate invoice will be sent with the shipping option of your choice; once payment is completed your order will be shipped.
Returns, Exchanges & Cancellation
Due to the custom nature of our services, they are non-refundable and not eligible for exchange, return or cancellation. If there is a printing error made on our part, we will either reprint the paper goods or provide a credit for the misprint. If there is an error with the wording that was approved by the client, the costs of reprinting must be covered by the client.
The personal information that you provide on our website will only be used to communicate with you and to fulfill your order. We will never share or sell your information to any third party.
All designs, images, artworks and products presented in this website or in the products that you purchase are the sole property of Letterland Studio unless indicated otherwise. All artwork, images and designs used during the proofing process are the sole property and copyright of Letterland Studio. These designs, images and artworks may not be used for personal use, reproduction, the creation of derivative works, or any other purpose. We retain the right to post your invitations or wedding goods on our website and social media.